Return & Exchange Policy

At PunjabiLibas.com, your satisfaction is our priority. We ensure that every product is checked carefully before dispatch, but in case you face any issues, please review our policy below:

🔄 Exchange Policy

You can request an exchange within 7 days of delivery in the following cases only:

1. Size Issue – If the product does not fit, you may exchange it for another available size.
2. Defective / Damaged Product – If you receive a defective item, an unboxing (courier opening) video is mandatory for verification.

Exchanges are subject to product availability. If the required size/product is not available, store credit may be provided.

↩️ Return Policy

Returns are accepted within 7 days of delivery in specific cases only:

• You received the wrong product (different from what was ordered).
• The product is defective/damaged (with courier opening video proof).
• The product has a major quality issue not matching the description.

❌ Returns are not accepted in the following cases:

• If the product has been used, washed, or altered.
• If the tags/packaging are missing or damaged.
• For minor color variations (as slight differences may occur due to lighting & screen settings).
• For products purchased on discount or during special sales (final sale items).

🌍 International Orders

• Return & Exchange is available for customers outside India.
• However, all shipping charges (to and fro) must be borne by the customer.

🚚 Return/Exchange Process

1. Contact our support team at support@punjabilibas.com or WhatsApp within 7 days.
2. Share your order details, reason, and unboxing video (if applicable).
3. Once approved, the product must be shipped back in its original condition with tags & packaging.
4. After inspection, your exchange/return/store credit will be processed.

✨ Note: Refunds are generally provided as store credit or exchange. Direct monetary refunds are processed only in rare cases where replacement/credit is not possible.

Perfect ✅ Here’s a ready-to-use FAQs section you can add below your Return & Exchange Policy on PunjabiLibas.com:

❓ FAQs – Returns & Exchanges